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Patient Survey September 2011
Your Patient Reference Group met in September 2011 and directed your practice to carry out a patient survey to determine patient satisfaction as regards the opening hours of your surgery. This survey was carried out over a period of 6 weeks and a total of 162 patients were surveyed.
79.62% of patients were very satisfied with only 2 patients showing some degree of dissatisfaction.
95.67% of patients found the current opening hours convenient with only 7 patients not happy.
98.76% of patients described their experience at the surgery as very good or fairly good.
The survey represents an even distribution of sex; age and employment status whilst showing a high percentage of patients did have a long standing health condition which would suggest frequent users of the services.
The Survey Results
1. How satisfied are you with the hours that your GP surgery is open?
129
Very satisfied
26
Fairly satisfied
4
Neither satisfied nor dissatisfied
1
Fairly dissatisfied
1
Very dissatisfied
1
I'm not sure when my GP surgery is open
Monday
7:30 - 6:00
Tuesday
8:15 - 6:00
Wednesday
8:30 - 6:00
Thursday
7:30 - 6:00
Friday
8:30 - 6:00
Sat & Sun
CLOSED
2. Is your GP surgery currently open at times that are convenient for you?
155
Yes
7
No
0
Don't know
3. Which of the following additional opening times would make it easier for you to see or speak to someone?
27
Before 8am
15
At lunchtime
19
After 6.30pm
36
On a Saturday
13
On a Sunday
0
None of these
4. Overall, how would you describe your experience of your GP surgery?
136
Very good
24
Fairly good
2
Neither good nor poor
0
Fairly poor
0
Very poor
5. Do you have a long-standing health condition?
101
Yes
59
No
2
Don't know / can't say
6. Are you male or female?
70
Male
92
Female
7. How old are you?
2
Under 18
9
18 to 24
12
25 to 34
24
35 to 44
29
45 to 54
34
55 to 64
30
65 to 74
21
75 to 84
1
85 or over
8. Are you?
47
Currently in employment
27
Unemployed/Do not work
64
Retired
17
Long Term Sick
4
In Education
3
Carer
Some of the comments our patients wrote on the surgery
•
No Sweeties
•
Good Surgery
•
Excellent Work done by all at Surgery - Doctors excellent
•
To be able to have more time with GP
•
Need to get more patients involved in the Patient Reference Group - better promotion of group
•
Both GPs and admin staff always helpful and try to accommodate patient needs
•
My husband and have been with this practice since we born. Also now 70 years and 68 of age. We have never had any problems - always been well looked after. Thank you.
•
Have to wait a while to see doctor you would like to see
•
I am very happy with all personnel at Trinity Medical Centre and do not know of a better place!
•
Staff always friendly, helpful and welcoming
•
I always find reception staff very helpful and try to accommodate all of my family's appointments and prescriptions etc
•
Excellent Service!
•
Having to work away, its very hard to get to see the GP if I need to. Also being diabetic, it can be worrying if I can't get to see the GP asap
•
Just the best!
•
My experience has been consistently fairly good, however, I was seen by a new doctor recently (Dr Emmett GP Registrar) and she has exceeded this and she was very helpful and a great doctor. Reception are always polite and helpful too.
•
All doctors and nurses and staff very good and most helpful. A very good surgery.
•
Excellent staff at desk and in surgery
•
I work away through the week and have to take unpaid leave to get here during current working hours.
•
This is the best surgery myself and my family have ever been with Very happy.
